FAQ's

About RAF Pay

What is RAF Pay?

RAF Pay is a one-stop online store offering a wide range of unique and high-quality products. We aim to provide everything your home needs while ensuring a seamless shopping experience.

What sets RAF Pay apart?

RAF Pay offers more than just products—we provide a unique shopping experience. From excellent customer service to a thoughtfully designed product range, we’re dedicated to exceeding your expectations.

Are all RAF Pay products high-quality?

Yes! We prioritize quality in everything we sell. Each product is chosen with care to ensure it meets the high standards that our customers deserve.

Shipping & Delivery

Do you ship worldwide?

Yes, we proudly offer worldwide shipping! No matter where you are, we’ll deliver our high-quality products to your doorstep.

Is shipping free?

Shipping is free for all orders delivered within Saudi Arabia. For other locations, shipping fees will be calculated at checkout based on your region.

How long does delivery take?

Our delivery times range between 6 to 12 working days, depending on your location. You’ll receive a tracking number as soon as your order is shipped.

Return & Refund

What is your return policy?

We accept returns within 14 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as delivered.

How can I initiate a return?

To start a return, please contact our support team at Info@RAFPay.com or contact page Provide your order details and the reason for the return, and we’ll guide you through the process.

When will I receive my refund?

Refunds are typically processed within 7–14 business days after we’ve received and inspected the returned item. The refund will be issued to your original payment method.

Payment & Security

What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards, PayPal, and other secure payment options to make your shopping experience convenient.

Is my payment information secure?

Yes, we prioritize your security. All transactions are encrypted, and your payment details are processed through secure gateways to ensure they remain private and protected.

Can I save payment details?

For your convenience, some payment methods may allow secure storage of your details. However, this is optional, and you can choose not to save your information.

Support & Order

How can I contact your support team?

Our support team is here to help! Reach out to us via:

  • Email: Info@RAFPay.com
  • Phone: +966539522324
How fast is support response?

We aim to respond to all inquiries within 24 hours. For urgent issues, please use our phone support.

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use it to follow your package’s journey.

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